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One service path for the machine your business depends on

General Equipment Repair

General commercial equipment repair intake for construction, landscape, access, compaction, power and other equipment supported by ICON Equipment.

One service path for the machine your business depends on

General Equipment Repair for equipment that has to earn its keep.

Not every repair fits neatly into one system. If the machine is broken, damaged, leaking, underperforming or has multiple problems, the general repair path gives ICON the information needed to route the request correctly.

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Commercial equipment operating on a jobsite
Common reasons to call

Symptoms and situations this service path is designed to capture.

  • Multiple machine problems
  • Wear or damage discovered during operation
  • Mechanical repairs that do not fit another category
  • Attachment or work-tool concerns
  • Equipment that needs shop evaluation
  • Unknown failures where the operator can only describe the symptoms
How the intake works

Useful information before ICON follows up.

  1. 01

    Tell ICON what machine you have.

  2. 02

    Describe the symptoms in the operator’s own words.

  3. 03

    Choose shop, mobile or “not sure.”

  4. 04

    ICON reviews the request and confirms the next step.

Not sure this is the right category?

You do not need to diagnose the machine before contacting ICON.

Choose the closest service category and describe the symptoms. ICON can route the request after reviewing the machine information.

Start Service Intake
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