Service intake for diesel and industrial engines used in construction, power, access, landscape and commercial equipment, with machine and engine information captured up front.
Engine service is more useful when the technician knows the application, operating hours, symptoms and engine or machine identity before the equipment arrives. ICON’s service intake is built to collect that information rather than starting with a blank work order.
Identify the machine and engine where possible.
Describe when the problem occurs—cold, hot, under load or continuously.
Provide current hours and recent maintenance information.
ICON confirms service capability and the appropriate shop/mobile path for the specific equipment.
Choose the closest service category and describe the symptoms. ICON can route the request after reviewing the machine information.
