Skip to content
ICON Equipment
0Get a Quote
Find the cause before replacing parts

Equipment Diagnostics & Repair

Structured troubleshooting and repair support for commercial equipment that will not start, will not perform correctly, develops warning symptoms or is simply not doing the job it should.

Find the cause before replacing parts

Equipment Diagnostics & Repair for equipment that has to earn its keep.

When a machine is down, guessing gets expensive. ICON Equipment starts the conversation with the symptoms, operating conditions, machine identity and failure history so the service team can prepare for a more useful diagnostic process.

Request This ServiceExplore Mobile Service
Commercial equipment operating on a jobsite
Common reasons to call

Symptoms and situations this service path is designed to capture.

  • No-start or intermittent starting
  • Loss of power or poor performance
  • Unusual noise, vibration or heat
  • Leaks, warning lights or recurring faults
  • Controls, functions or attachments not operating correctly
  • Equipment that runs but cannot complete the work efficiently
How the intake works

Useful information before ICON follows up.

  1. 01

    Capture the machine make, model, serial/PIN and hours.

  2. 02

    Document exactly what happened before and after the problem appeared.

  3. 03

    Choose shop service or mobile service based on the machine and situation.

  4. 04

    ICON reviews the request and confirms the next service step before repair authorization.

Not sure this is the right category?

You do not need to diagnose the machine before contacting ICON.

Choose the closest service category and describe the symptoms. ICON can route the request after reviewing the machine information.

Start Service Intake
Search ICON Equipment

Search equipment, SKU, vendor/manufacturer part numbers, parts, service and brand information. Exact product matches now use the public Premier DMS catalog feed.