Service intake

Schedule Service

Send machine identity, hours, symptoms, urgency, service location and jobsite details so ICON can begin the service conversation with useful information.

1Contact & business

Name *BusinessEmail *Phone

Preferred follow-up

2Equipment identity

YearMakeModelSerial / PINOperating hoursYour unit / asset number

3What does the machine need?

Service categoryCurrent machine stateUrgencyWhen did the issue begin?

Describe the symptoms *Recent maintenance or repairs

4Where is the equipment?

Shop ServiceI can bring the equipment to ICON.Mobile ServiceThe equipment is at a jobsite or business location.Not SureHelp me choose the practical service path.

Equipment / jobsite locationPreferred datePreferred time / window

Access or jobsite instructions

5Mobile service & fleet dispatch details

Especially important for Mobile Service. These details help ICON evaluate travel, access, technician setup and fleet context before dispatch is confirmed.

Service areaSite typeOnsite contact nameOnsite contact phoneSite operating / access hoursMachine mobilityEquipment accessKeys / operator accessApproximate fleet sizeUnits affected by this requestCustomer PO required?Customer PO number

Related units / additional machinesSite safety / PPE / escort requirementsTechnician parking / setup area

6Helpful supporting informationPhoto / video share linksUse a share link if photos or video will help the service team understand the issue.Anything else ICON should know?

ICON will confirm the request, service path and repair authorization separately. Do not use this form for an emergency involving immediate danger or an unsafe operating condition.

Schedule Service

Give ICON enough information to start with the machine—not a blank page.